Members of The Support Staff
Meet our Support Staff
We are proud to employ a superlative team of healthcare specialists to support you throughout your treatment. Our team encompasses all the facets of patient care, extending beyond the surgery and the chemotherapy to include advice on nutrition, spirituality, and general health support for you and your family. Please read more about our support staff, in their own words:
Rebecca Castillo (Supervisor, Patient Support Services)
As your lead scheduling specialist, I am here to ensure that you are given exceptional assistance in organizing all of your upcoming appointments and procedures needed. My great passion is bringing a cheerful and helping hand to all of our patients and their families. Along with my professional and caring scheduling team, we are often your first point of interaction and more than likely will meet you to put a “face to the name”. Please feel free to ask to meet any one of us at your initial visit!
I have over 14 years of medical healthcare experience and truly enjoy my role here at Baylor College of Medicine!
Latresha Parker (Scheduling Specialist)
My role as your scheduling specialist is to ensure that I am here for you and your family’s individual needs. This includes scheduling your exams with the doctors, diagnostic tests, post-operative and follow-up visits after surgery, and any other tests the doctor may order. Along with my fellow schedulers, we are often your first point of contact for the planning of your appointments and tests. I have 20 years of healthcare experience and have been with Baylor College of Medicine for 8 of those years.
I love working in the medical field because it allows you to meet so many different types of people from every background. You realize we're all just human and want to be around as long as possible to serve our purpose and make our mark on this Earth. I look forward to working with you and helping you along this journey.
Lorena Argueta (Scheduling Specialist)
I enjoy being a scheduling specialist, because of the significance of my role. I give you the first impression of our facility, which sets the tone as to what you can expect once you come in for your appointment. I am here to do more than just schedule your appointment, but to guide you through what can be a very difficult, and stressful process. Along with my fellow schedulers, we are often your first point of contact for the planning of your appointments and tests. You will most likely see me on your clinic day and after your appointment when we talk to schedule your next follow-up visit.
My everyday phase is: “I Am Here for You.” I strive to provide the best care for you and to ease the process of coming to us for treatment. I want you to know that we go the extra mile to make sure you receive the best care possible.
Erika Collins (Clinical Coordinator)
I will be following you closely and making sure that every aspect of your treatment plan is handled and taken care of. From scheduling your tests and appointments to requesting and receiving your records from outside facilities, I will do everything I can to make the process easier for you and your family.
Sherri Benson (Registered Medical Assistant)
My goal is to make you as comfortable as possible, with compassionate, competent care and a smile.
You will interact with me throughout initial visit and subsequent visits. I will escort you to your exam room, measure your vital signs, document your complaints, allergies, medications, handle and organize your test results and medical records and help you get signed up with MyChart. I assist the doctors, nurse practitioners, and physician’s assistants with suturing and wound care.
I’ve been a proud Houstonian for 30 years, having moved here from Fort Worth, Texas. I have 35 years of healthcare experience as a medical assistant, surgical technologist, phlebotomist, and instructor. I love to laugh, so tell me a joke when you see me!
Britney Taylor (Medical Assistant)
My role is to welcome you and your family members and make sure you are as comfortable as possible.
You will interact with me throughout your initial visit and subsequent visits. I will escort you to your exam room, take your vital signs, document your complaints, medical history and help you get signed up with MyChart, a system we use to interact with you online for your healthcare needs. I also assist the doctors, nurse practitioners, and physician’s assistants with suturing and wound care.
I look forward to meeting with you and helping you along this journey.
Divya Mehta (Patient Services Coordinator)
I am responsible for scheduling your procedures and treatments at various hospitals and in multiple departments. I will instruct you on the preparation you will need to do before certain tests and procedures (i.e., fasting).
You will interact with me most before your surgery, as I assist you with all arrangements and preparation. I will contact you by phone or email before your surgery date to make plans so that everything goes smoothly on surgery day.
I am a proud Baylor College of Medicine employee for the past 17 years, and I plan to give the same quality services to patients until I retire. I find my career to be very satisfying and I love helping patients through this challenging experience.
Daisy Diaz, (Scheduling Specialist )
I am responsible for scheduling your outpatient tests and surgeries. I will assist you with any preparation you will need before your day of surgery and ensure that the process goes smoothly.
You will interact with me most at your pre-operative office visit, as I assist you with signing your surgery paperwork and answering any questions you have regarding your surgery.
I have worked for Baylor for 6 years, and I remain dedicated to and passionate about the well-being of all of my patients.
Callie Candee (Chaplain)
Chaplain Callie Candee is an ordained minister of the Presbyterian Church (U.S.A.) and a minister member of the presbytery of New Covenant. She served as a Master’s level Social Worker for over 13 years before being called into ordained ministry, serving in mental health, disaster relief, and children’s services. She holds a Master of Divinity from Austin Presbyterian Theological Seminary and after graduation attended and completed a one-year CPE (Clinical Pastoral Education) program through the Seton Hospital System in Austin, TX. She served as staff chaplain at St. Joseph Regional health System in Bryan, TX from 2006-2014 and has served at CHI-St. Lukes Health System since August of 2014. She is a Board Certified Chaplain (BCC) and a member of the Association of Professional Chaplains. Callie serves as one of the chairs for the CISM (Critical Incident Stress Management) team and on the Palliative Care team here at Baylor St. Lukes.Callie and her husband Brian have been married for 27 years; they have 3 grown children, 1 adorable granddaughter, and several pets.
Cheryl Admire (Nutritionist) - I recently relocated to Montgomery, TX in July 2018, from Phoenix, AZ. I graduated from Texas A&M University in 1999 with a Bachelor’s of Science degree in Human Nutrition. I completed my Dietetic Internship from the University of Houston. I’m an active member of A.S.P.E.N. (American Society of Parenteral and Enteral Nutrition). I have over 16 years of Clinical Dietetic experience in the acute care setting, thriving on improving the nutritional status and providing medical nutrition therapy for patients with a wide range of medical conditions; from neurological, heart, lung, kidney and gastrointestinal diseases, to diabetes and cancer. I’m looking forward to utilizing my experience from the acute care in-patient setting, to improving the nutritional status of our patients. I’m excited to be part of the Mesothelioma treatment team.
I’ve been married to my husband for over 15 years, and we have beautiful daughter. I enjoy spending time with my family, running, hiking, cooking and experimenting with new recipes and traveling to new destinations to go scuba diving and exploring the ocean.